Just Jump ALot - Inflatable Bounce House Rentals

Affordable Bounce Houses, Inflatables, Moonwalks, Games, Table & Chairs Rentals

 

Frequently Asked Questions

 

 

Hours of operation: Fall hours - 8 am - 6 pm, 7 days a week.

Summer hours: 8 am - 7 pm.  For indoor event scheduling please call 757-450-7920 
 
Office Hours:  APPOINTMENT ONLY - Call ahead for an appointment.
 
Q: What is your refund policy?
A: Our refund policy allows for cancellations within 7 business days of the event. There is a $40 non-refundable processing fee applied to all rentals. Any cancellations made less than 7 business days will result in loss full of deposits. Once Rentals are dropped off, there will be no full refunds issued.
 
Q: How far in advance to I have to call in to book a party?
A:  Weekday parties must be booked at least one week in advance.  Weekend parties must be booked at least 24-48 hours in advance.   
 
Q: Do you accept credit cards?
A: YES.   Please have any credit cards used for your purchase along with your ID available on the day of the event. Our staff are required to verify the proper identification of the card holder before set up. If you will not be available on the day of the event, we require a copy of your ID and a signed contract in advance. This information can be emailed to us at fun@justjumpalot.com or mailed to our office at 809 Live Oak Dr. Suite 31, Chesapeake, VA 23320. Failure to provide this information may result in immediate termination of our services.
 
Q: What is your Inclement Weather Policy?
A: The customer has up to 24 hours before the scheduled event to cancel in order to qualify for a rain-date. Customer can cancel 24 hours in advance to receive a partial refund. Customer can also elect to reschedule the event. There is a $40 non-refundable processing fee applied to all rentals.
 

Q: What if there is a problem during the rental?
 
A: Issues during the rental such as: equipment failure, missing products, etc., should be reported immediately to Just Jump Alot or one its representatives. Failure to contact a representative at the time of the occurrence voids any partial or full refunds. Equipment will be tested onsite by a JJA.llc Rep. There is a $40 non-refundable processing fee applied to all rentals.
 

Q: Can I come into the office and make my reservation and pay my deposit?

A: YES - You must call first to make an appointment.  Our staff may be out in the field making deliveries throughout the day.

Q: Do I need to pay a deposit to reserve my event?
A: All Reservations require a deposit. There is a $40 non-refundable processing fee included in all deposits.
How much space do I need?
You need to have a couple of feet at each side of the Inflatable and 6 feet at the back. We recommend as much space as possible at the front.

 

If I do not need to rent your products for the full 4-6 hrs is it discounted?
A: No, our products are priced at a flat rate. The rental time listed for each rental is considered the "maximum" length of time that a customer can keep the rental but it is always priced at a flat rate.
 
What are the DELIVERY Fees for my area?
We charge a delivery for certain areas. The following fees apply to the areas below.
Suffolk - $40 (23437-No Delivery)
Hampton- $15
Newport News $35
Yorktown $45
Poquoson $45
Moyock, NC $35
Williamsburg (No Delivery)
Smithfield - NO DELIVERY
Sandbridge & some areas Virginia Beach $20(23457 - $30)
 
 
Will you organize the delivery and set up?
A: Yes. It takes about twenty minutes to set up and twenty minutes to pack up at the end. Our staff are fully trained and there to offer guidance on how to have the best day possible. We will set your Inflatable devices and/or Concessions up and ensure all is secure. However, We will not set up the tables & chairs or move any customer personal furniture or equipment. WE DO NOT PROVIDE ATTENDANTS EXCEPT FOR CORPORATE EVENTS.
 
 
What type of payments do you accept?
A:We accept Cash, Visa, Mastercard, Discover, American Express, Cashier's Check, PayPal. SORRY WE DO NOT ACCEPT PERSONAL CHECKS! There is a $40 non-refundable processing fee applied to all rentals.
 

Do I need to provide anything?
A: All you will need to provide is an attendant and access to the main electricity (with a three pinned socket) within 30 meters of where the Inflatable will be situated you would have to clear the area where the Inflatable will be situated. If you do not have access through the garden, you can bring the Inflatable through the front door. Please note that if the Inflatable gets wet, it may drip on the way out. We will do our best to minimize this.
 

What if our venue has no access to electricity?
A:No problem. We can supply a generator but it will cost around $65 extra we do not supply gas for the generators. Customers can purchase gas from JJA or from a station. Electricity is required to operate all inflatables & Concessions.
 

What happens if it is raining or Windy on the day of my event?
A:We ask that you watch the weather forecast ahead of the scheduled event! We understand that you will be the last people wanting to cancel your party. The Customer has up to 24hrs before the scheduled event to cancel in order to qualify for a partial refund. There is $40 non-refundable processing fee.  The Customer must reschedule if cancellation is less than 24 hours before the event. Once equipment is dropped off at a customers home, there will be no refunds for inclement weather. There is a $40 non-refundable processing fee applied to all rentals.
 

What time will the Inflatable be delivered?
A:We usually deliver 30 minutes before and pick up at the end of the schedule. For any time later than this, there might be an additional charge. However we aim to be flexible and deliver and pick up at times that suit you, as much as we possibly can.
 
 
Are the Inflatable Bouncers clean?
A:Yes. Our Inflatable Bouncers are checked after every hire and cleaned thoroughly. All we ask is that you make sure no one eats or drinks on the inflatable, and if you do make a mess on the castles please just wipe it up.
 

Do I have to supervise the Inflatable?
A:Yes. It will need to be supervised at all times. Just Jump A Lot Inflatable Bouncers is covered by public liability insurance as owners of the equipment. This covers negligence on our part as suppliers. Operating & management of the equipment is entirely the responsibility of the customer. Essential guidelines for their use are provided. It is the hire person’s responsibility to ensure that the guidelines for safety are known and adhered to by all concerned. We only provide attendants for large or corporate
events.  There is a $40 non-refundable processing fee applied to all rentals.
 
 
What type of surface do I need?
A:The surface needs to be flat. We can erect Inflatable Bouncers on grass and concrete/paving as long as they are clear of obstructions and sharp objects.
 
 
What happens if it rains?
A:The Inflatables are waterproof and the generators are equipped with circuit breakers. The Bouncers can function in very light drizzle and showers. In heavy rain we request that you switch the unit off for the duration of the rain and bring the blowers in. However you can switch it straight back on when the rain stops. For safety reasons we recommend that you ensure anyone using the Inflatable has dry feet.
There is a $40 non-refundable processing fee applied to all rentals. 
 
Q: What happens if there is a problem during the Rental?
A:We will supply an emergency contact number for you to call. If the problem cannot be fixed over the phone we will make an effort to visit you to rectify the problem as soon as possible. There is a $40 non-refundable processing fee applied to all rentals.
 

Q: What do I need to do when renting a water slide?
 
A:We ask that if you use the slide as a water slide that you turn off the water and empty the pool or bottom. 30min to one hour before we arrive, but leave the unit inflated, so that it may be dry when we pick it up.  
 

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. 

Although we inspect our equipment before each rental, we ask that you inspect the equipment upon set up as well and notify our representative if you have any concerns. There is a $40 non-refundable processing fee applied to all rentals.

 

Still have a question? Call or Write: fun@justjumpalot.com 757-450-7920 or 235-0368

 

How many kids can play in each inflatable?

 

unit size

 

children 8 & under

 

children 9-12

 

teens

 

adults

 

13 X 13

 

8

 

5-6

 

3-4

 

none

 

15 X 15

 

10

 

6-7

 

4

 

3

 

 We Serve Jumps for the Hampton Roads area.  We provide Inflatables, Games, Bounce Houses, Bouncers, Jumers to families across the area.  We enjoy making families happy.  We offer Miitary Discounts and also discounts for churches and charitable events.


 


 
 
 
 
 
 
 
 
 
 
 
           

 

 





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